Tickets and alerts
Tickets: replies, assignment and saved replies
- Reply from the ticket page; Saved replies fill the box with your common answers ({name}, {username}, {order_id} and {panel_name} are filled in).
- Assign a ticket to a staff member (on the ticket, or tick several → Assign to…). They find it under Mine and get a note in the bell.
- Close, close and lock (no more replies), mark as spam or reopen — one or in bulk. New ticket writes to a customer first.
- With Modules → AI assistant, Draft with AI writes a reply for you to check.
Run your own SMM panel
Everything in these guides comes with every plan. Create your panel and follow along.