Orders in Fail: why and what to do

Fail means the provider didn't take the order. The reason is shown on the order:

• Not enough balance at the provider: top up there. Orders are resent automatically when the balance is back (Settings → Customers), or click Resend.
• The provider returned an error: read the message, fix the link or the service mapping, then Resend, or cancel to refund the customer.
• Provider unreachable / No active provider: check the provider, or set a backup provider on the service.

Orders nobody resends are refunded after the hours set in Settings → Customers.